Privacy Policy
Effective Date: 2nd July 2025
PlataEZ ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services through our website, mobile app, or any other digital platform.
Information We Collect
We collect the following types of information: The information we collect are both personal and technical.
Full name
Phone number
Email address
Payment information (e.g., mobile money number, card details)
Ghana card ID (where applicable)
Billing or shipping address (if required)
BECE/WASSCE exam information (for result checkers)
IP address
Device information (type, operating system, browser)
Usage data (pages visited, transaction history)
Location data (with your permission)
How We Use Your Information
Process your purchases and transactions
Deliver digital services (e.g., airtime, data, utility payments)
Verify your identity and prevent fraud
Communicate updates, confirmations, or alerts
Improve our platform performance and customer experience
Provide customer support and resolve issues
Comply with regulatory requirements
Sharing Your Information
We do not sell your personal information. However, we may share it with:
Trusted service providers who help us process payments, send notifications, or host our systems
Telecom/utility providers (e.g., MTN, ECG, WAEC) to deliver your purchased services
Regulatory bodies when required by law
Law enforcement for fraud detection or criminal investigation
All third parties are contractually obligated to handle your data securely and use it only for the intended purpose.
Data Security
We use industry-standard security protocols to protect your data, including:
SSL encryption for all data transfers
Secure payment gateways
Regular platform updates and security audits
Strict access controls to limit data exposure
In as much as we are doing our part, we urge you to also protect your login credentials and report any suspicious activity.
Your Rights & Choices
You have the right to:
Access the personal data we hold about you
Correct any inaccurate or incomplete data
Request deletion of your data (subject to legal and operational constraints)
Opt out of marketing communications at any time
You can exercise these rights by contacting us at wecare@plataez.com.
Cookies & Tracking
Our website may use cookies to:
Improve your browsing experience
Remember login preferences
Analyze platform usage
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has submitted personal information, we will delete it immediately.
Third-Party Links
Our platform may contain links to third-party websites (e.g., WAEC or utility providers). We are not responsible for their privacy practices and encourage you to read their policies before sharing any information.
Updates to this Policy
We may update this Privacy Policy periodically. When we do, we will notify you via email or on the platform. Continued use of the service after updates constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please contact:
wecare@plataez.com
